holiday gift returns

Holiday Gift Return Advice from Better Business Bureau

By Rick Walz – President/CEO
BBB Serving Northern Indiana

Holiday returns aren’t easy! And we don’t mean the part where you explain to your mother why you returned the sweater she gave you. Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs, policies vary greatly from one store to another. Be sure to double-check policies this holiday season, even if you are familiar with the brand, as stores can change their policies whenever they want.

 

The following tips should help to make your holiday returns run more smoothly:

 

Get to know store policies. Before you make a purchase, find out if the store has a return policy and, if so, how it works. Understand that many retailers change their policies for the holiday season. If the store allows returns or exchanges, find out if you need to pay a restocking fee. Ask the seller if they offer cash refunds, exchanges, or only store credit. Store policies are usually posted at the check-out counter or printed on the back of receipts.

Understand online store return policies. If you are shopping online, search for the seller’s return policy and read it through before clicking “buy.” Find out if they accept returns or exchanges and who pays for the shipping when an item is returned. In some cases, you can save on shipping fees by returning an online purchase to the local brick-and-mortar store.

Get the details on a product’s warranty. Most electronics and home appliances come with warranties that are to be fulfilled by the manufacturer, not the retailer. Find out how the store handles returns and repairs if an item stops working or needs replacement parts. Will the retailer ship the item to the manufacturer for you? Or will you need to deal with the manufacturer directly? Knowing the answers will leave you well-prepared for any future issues.

Keep your receipt and packaging. Most stores will only accept returns and exchanges if you can present the item with its receipt and original packaging. Always include a gift receipt with items you give, and hold on to any gift receipts you receive.

Bring your ID. Many stores ask to see your ID when you return an item to avoid holiday return scams. Sometimes retailers require you to bring your ID and the original form of payment. If this is the policy of the store where your gift is from, you may need the assistance of the gift-giver in order to be reimbursed.

Make returns in a timely fashion. Almost all return policies are valid during a specific time period. Some stores modify their return period during the holidays, so don’t risk missing your chance to make your return. Take the item back to the store without delay.

For more information and to learn how to protect yourself, Google “BBB 10 Steps to Avoid Scams”.  If you spot a scam, whether you have lost money or not, report it to BBB’s Scam Tracker at BBB.org/ScamTracker and the FTC at ReportFraud.ftc.gov. Your story can help protect consumers from similar scams.

For more holiday tips, go to BBB.organd visit the BBB Holiday Tips page. For more information and to learn how to protect yourself, Google “BBB 10 Steps to Avoid Scams.”  If you spot a scam, whether you have lost money or not, report it to BBB’s Scam Tracker at BBB.org/ScamTracker and the FTC at ReportFraud.ftc.gov. Your story can help protect consumers from similar scams.

Related Articles . . . 

How To Get Ready for a Wedding as a Guest

How To Get Ready for a Wedding as a Guest

Going to a wedding can be quite fun, with amazing food and dancing after a beautiful ceremony. But there’s a certain standard you should meet when attending, as it’s considerate of those in the wedding. Here’s a short guide on how to get ready for a wedding as a guest.

Continue Reading . . .

Sentimental Gifts To Give Your Loved OnesSentimental Gifts To Give Your Loved Ones  

Spending time with your loved ones is always a memorable and cherished activity. From spending the day with your best friends over coffee to doing a complex puzzle with your grandparents, it’s always a pleasant experience. So as the weather gets colder, you want to gift them something incredible for the holiday season.
Continue Reading . . .

5 give ideas for dad car shows car acessories


Car Gift Ideas for Dad!

Dads usually spend a lot of time in their cars so here’s ideas to help  make it more comfortable. There are plenty of must-have accessories you didn’t know you needed. Our ultimate list of items below will make driving more convenient, allow Dad and his passengers more comfort, and keep him organized. Once Dad puts…

Continue Reading →

 

Holiday Gift Ideas for Someone in Their 30s

Holiday Gift Ideas for Someone in Their 30s

Do you have someone in your life moving through adulthood so fast that it’s hard to keep track of their evolving tastes and interests? Don’t stress over finding them the perfect present and explore these holiday gift ideas for someone in their 30s.
Continue reading . . .

 

 

Sue

Sue Baxter

Susie Young Baxter, CEO, has published PanoramaNOW Magazine for 31 years. Her hobbies are Camping, Boating, Hiking, Nature, Gardening and Outdoor Activities. She is an Artist, Graphic Designer, an Avid Seamstress, Dabbles in Homemade Crafts and Landscaping. Since her Father was a Health Teacher, she also likes homeopathic Health Solutions. Since blogging started over 10 years ago, PanoramaNow has been added to Newsbreak – a national news affiliate.

Facebook Twitter LinkedIn 

About The Author

Sue Baxter

Susie Young Baxter, CEO, has published PanoramaNOW Magazine for 31 years. Her hobbies are Camping, Boating, Hiking, Nature, Gardening and Outdoor Activities. She is an Artist, Graphic Designer, an Avid Seamstress, Dabbles in Homemade Crafts and Landscaping. Since her Father was a Health Teacher, she also likes homeopathic Health Solutions. Since blogging started over 10 years ago, PanoramaNow has been added to Newsbreak - a national news affiliate.